Upload to Optimum Long Island Yangaroo Dmd
In this article
- Optimum net plans and service details
- Optimum Wi-Fi equipment and fees
- Optimum habitation internet availability
- Optimum vs. Verizon Fios
- Client satisfaction
- Summary and FAQs
On the surface, Optimum appears to be one of the ameliorate internet options in the NYC area for fast speeds, depression prices and high overall value. Add in that its plans come with unlimited data, a low equipment fee and no required contracts, and choosing Optimum for your dwelling net service seems like a no-brainer.
Dig a petty deeper, however, and you may find that what makes Optimum appealing -- low pricing and fast speeds -- can change abruptly. Unclear cost increases and amid-2021 motility to lower upload speeds (for the worst possible reason) show that the customer can sometimes come up 2nd for Optimum and parent visitor Altice.
Similar
- High speeds with depression introductory pricing
- No data caps, no contracts
- High-tech, low-priced Wi-Fi
- Fiber service available to 1 million homes
Don't Like
- Unpredictable cost increase after 12 months
- Already low upload speeds drop lower for new customers
- Customer satisfaction numbers are on the decline
Optimum internet plans and service details
Most Optimum service areas will accept three plan options, including a gigabit plan. Some locations, particularly those exterior the New York area, may just have two programme options with no gigabit service. Additionally, speeds will vary by location. Similar the gigabit plan, Optimum's 100Mbps plan is non bachelor in all areas, and some sites volition only be eligible for 200Mbps instead of 300Mbps, or 400Mbps in place of the 500Mbps plan. Here's a look at those plans.
| Plan | Max speeds | Starting price (first year) | Equipment fee | Contracts | Data cap |
|---|---|---|---|---|---|
| Optimum Advantage Internet | 50Mbps download, 3Mbps upload | $15 per calendar month | None | None | None |
| Optimum 100 | 100Mbps download, 5Mbps upload | $20 per month | $10 per month (skippable) | None | None |
| Optimum 300 | 300Mbps download, 20Mbps upload | $xxx per month | $10 per month (skippable) | None | None |
| Optimum 500 | 500Mbps download, 20Mbps upload | $xl per calendar month | $ten per month (skippable) | None | None |
| Optimum ane Gig | 940Mbps download, 35Mbps upload | $l per month | $ten per month (skippable) | None | None |
Optimum FlexAbility plans pause up the parcel (and the savings)
Well-nigh Optimum plans -- especially Optimum 300, 500 and 1 Gig -- are a pretty good deal if yous just want internet. If you're hoping to bundle with TV to take advantage of bundle savings though, the new FlexAbility programme structure volition be less of a steal.
Via the new FlexAbility plans, Optimum lets you choose the internet plan you lot want and then add a TV bundle and a mobile data plan. Here'due south how it works: observe out what Optimum plans are bachelor at your address; cull the internet plan you want; add the TV parcel or mobile data plan you want, or not.
It's pretty similar to the Verizon Fios Mix and Match program construction where y'all choose an internet plan, and so add together private Idiot box or phone packages instead of selecting from prebuilt bundle packages. Spectrum does something like, only without any of the perky marketing names.
The real signal of FlexAbility plans seems to be that Optimum isn't trying to lock you into a particular bundle package with services you don't need -- a less frequent but still common practice of cable internet providers -- or whatsoever trap pricing schemes that volition have yous upgrading to a more expensive programme every yr or so (looking at you, Cox). It too means that the parcel savings, which are typically the incentive for signing up for a parcel package, are likewise gone. Again, that won't thing much if y'all're just interested in cyberspace service, but if yous desire to add Tv set, know that it will be more than expensive to do then without the bundle savings.
Beware the arbitrary toll increase
The introductory pricing is excellent, just what about down the road? Optimum imposes a price increase afterward 12 months of service like many ISPs. But unlike nigh all major ISPs, the company won't commit to what the price increment will exist.
An Optimum spokesperson tells CNET that customers will receive a notification with an anticipated change to their rates before the introductory pricing'due south expiration. How much that is, exactly, is "subject to alter." There's no indication going in as to how much the price increment will be when that time comes, or if your increase volition be the same every bit your neighbour's.
Thankfully, Optimum doesn't lock you into a contract and forcefulness you to determine betwixt the mysterious standard price or an early termination fee. If the toll increase is too much (or more than than you're willing to pay), you tin can abolish without punishment. Hopefully, there will be some other provider with more transparent pricing bachelor in your expanse.
Upload speeds are competitively low
Cable internet upload speeds will be lower than the download speeds. That's only the nature of a cable internet connection. Optimum internet is no dissimilar, but parent company Altice decided to take its upload speeds downward a notch even farther in 2021. On July 12, 2021, upload speeds on Optimum plans dropped by fifteen to 30Mbps, depending on the programme.
Electric current Optimum customers won't accept to worry about their upload speeds falling, for the time existence, that is, unless they change their plan by upgrading or downgrading their speeds. New customers, yet, are stuck with the slower upload speeds. Information technology's a bold move past Altice and i that won't do any favors for the millions of people who go on to work and learn from home, simply surely the determination was fabricated for good reason, right?
Altice claims that the speed decrease is not the result of express network capabilities or difficulty keeping up with demand. Instead, the company voluntarily lowered upload speeds to ensure they "are in line with other ISPs and aligned with the industry." So basically, Altice reduced upload speeds on all Optimum plans for new customers and existing customers who changed their plans to meliorate match the slower upload speeds of other major cablevision internet providers.
That is absurd.
Only hey, no data caps or contracts
On the brilliant side, Optimum internet is complimentary of data caps and contracts, regardless of the service blazon or plan. That's a nice contrast to rival providers Cox and Xfinity, each of which charges overage fees upward to $fifty or higher for going over your information allowance. The no-contract requirement is another nice perk compared to Cox and Xfinity, both of which typically require a term agreement of at to the lowest degree one twelvemonth to get the lowest pricing.
I should mention that Optimum internet isn't completely unlimited. The Acceptable Apply Policy states that "excessive utilize of bandwidth, that in Altice's sole opinion, places an unusually big burden on the network or goes above normal usage" could lead to service disruptions. Most ISPs accept a similar policy, and yous'd have to go out of your way to use that much bandwidth, especially on a consistent footing. If you're using the internet for streaming, gaming, working and learning from home, and and then on (i.e., the same as any other household), yous shouldn't accept a problem.
Optimum Wi-Fi equipment and fees
At $10 per month, Optimum's Wi-Fi equipment rental fee is a scrap cheaper than many providers, including Verizon Fios. The equipment you lot become isn't half bad, either. While the model yous become depends on the plan you cull and the network type (cable or fiber), select Optimum plans and those in fiber markets may come with a Wi-Fi vi router, which tin offer better Wi-Fi functioning than older routers. Regardless of the Optimum Wi-Fi router that comes with your service, the equipment fee remains the same.
As for installation, standard installation is included at no extra toll when you society online. If you'd prefer professional installation, including Wi-Fi configuration on up to six devices and hardwiring on 1 device, it'll add a modest $59 to your initial costs.
Using your own equipment
Optimum is one of several providers that gives y'all the option to use your ain equipment and skip the monthly equipment rental cost. Note that y'all'll demand to provide your own compatible modem and router (or modem/router combo device) at installation. Using your own equipment volition too limit service upgrades and technical back up down the road.
If you already own compatible equipment, using what y'all accept could save yous some money on your bill. On the other hand, if you're considering purchasing your own equipment upfront, go on in mind that it may exist many months before the $10-per-month savings brand upward for the initial purchase cost.
Optimum home cyberspace availability
Optimum covers two boroughs in the greater New York Urban center expanse -- Brooklyn and the Bronx -- and just a stretch beyond. North to south, serviceability runs from Dutchess County, New York, to Toms River, New Jersey. Due east to west, Optimum is available from the tip of Long Island and by Bridgeport, Connecticut, to a sliver of Pennsylvania forth the New Jersey border to the w. Like much of Queens and Staten Island, in that location are some pockets in between that are not serviceable for Optimum internet.
It'due south primarily cable, with some FTTH mixed in
Every bit mentioned above, Optimum primarily uses a cablevision or cable hybrid network to deliver service. Cablevision isn't necessarily bad as it can offer gigabit download speeds, but the technology fails to compare to the speed and consistency y'all get with a fiber connection.
About a tenth of those in Optimum service areas can go cobweb service, but the company is looking to change that. Altice acknowledges that fiber internet -- specifically fiber-to-the-domicile service -- is the immediate futurity of home internet and has thus worked to build and expand a fiber network.
An Optimum spokesperson tells CNET that Optimum FTTH service is already available to more than than 1.iii million homes, around a 10th of those serviceable for Optimum internet, with more to come up as "fiber deployment continues at a rapid pace." Cobweb service comes at no actress cost compared to Optimum's traditional cable net and has symmetrical or nearly-symmetrical upload speeds. (Altice did not lower the upload speeds on its fiber service.)
Optimum vs. Verizon Fios
Optimum and Verizon Fios share much of the aforementioned service areas, so pricing, speeds and service terms stay relatively competitive between the 2. Here's a look at how the 2 compare:
Pricing
Optimum has the advantage of lower plan pricing, at least for the commencement 12 months of service. The Optimum 300 plan is around $10 per calendar month lower than Verizon's lowest-priced plan, which too offers max speeds of 300Mbps. Optimum'south gig service is too quite cheaper, starting at $50 per calendar month compared to $90 with Verizon. Additionally, Optimum's equipment rental fees are $5 less per month than Verizon's. After 12 months, Verizon Fios may be the cheaper option, simply since Optimum doesn't divulge standard pricing, I can't say for certain.
Speeds
While both providers have gig speeds, I've got to give the reward to Verizon Fios here. Verizon merely recently unveiled a Fios 2 Gigabit Connectedness in New York, which information technology plans to roll out nationally later in 2022. As well, Verizon Fios employs a 100% fiber network, which supports symmetrical or near-symmetrical download and upload speeds. Optimum does have a fiber network, but non to the scale of Verizon. Most Optimum service areas are cablevision or fiber/cable hybrid, pregnant drastically lower upload speeds than Verizon Fios.
Data caps and contracts
Neither provider enforces data caps or contracts. Call it a describe.
Client satisfaction
Verizon Fios leads all providers, including Optimum, in ACSI ratings and J.D. Power'south rating in the East region.
All things considered, Optimum and Verizon Fios are closely matched. If introductory pricing drives your decision, Optimum is likely to exist your better option, only if standard pricing, upload speeds and customer satisfaction are more of a business, you may desire to consider Verizon Fios.
Optimum vs. other cablevision providers and DSL internet
There is a little overlap between Optimum and cable providers Spectrum and Xfinity. For the virtually office, Optimum has lower introductory pricing than both, though Xfinity may have the accented cheapest programme in some areas. Neither Spectrum nor Xfinity can come up close to Optimum's mid-tier and gig programme pricing, though.
Xfinity has faster max speeds than Optimum (and Spectrum), simply you can get gigabit from any three. Optimum has a larger cobweb footprint in the greater New York City area than Spectrum or Xfinity, so you're likely to get faster upload speeds with Optimum.
I won't dive much into Optimum versus DSL service from providers similar CenturyLink or Frontier. Just know that if DSL is an pick in your area along with Optimum, go with Optimum -- it's probable to be cheaper and faster.
Customer satisfaction takes a bad turn
The American Client Satisfaction Index gave Optimum a customer satisfaction score of 60 out of 100 in 2021, a 5-signal drib over last twelvemonth and the biggest decrease of whatsoever provider. The new score came in slightly above Borderland Communications -- a company notorious for poor customer satisfaction ratings -- and Suddenlink, some other Altice make. It'southward worth noting that Altice brands account for two of the bottom three spots and share the bottom with a company that is currently beingnesssued for misleading customers.
Among all net providers scored by J.D. Power, Optimum was second-worst in the The states East region, notching a client satisfaction rating of 655 out of 1,000.
J.D. PowerOptimum also did not fare well with J.D. Power, which placed the provider beneath the 714 average for the Eastward region with a score of 655 out of 1,000. Optimum client satisfaction came in to a higher place Frontier (614) just fell simply below Spectrum (676) and well below Cox (708), Xfinity (725) and Verizon (758).
It'due south unclear what exactly led to Optimum's subpar customer satisfaction score with J.D. Power equally the company evaluates customer feedback on a number of factors including service reliability, customer service experiences and billing, simply I tin make a judge. For starters, it's unlikely that service reliability is a major business among customers. The website Downdetector.com, which tracks user complaints about service outages, lists numerous Optimum outages for 2021 -- but that'due south truthful of well-nigh every provider, and with Optimum, almost none of these apparent outages appeared to be widespread.
Additionally, the Federal Communications Commission found that Optimum consistently delivers actual speeds at or to a higher place advertised speeds (on speeds up to 200Mbps). If speed and service reliability aren't major culprits bringing the score down, information technology'due south plausible to assume that bad customer service experiences and billing issues -- like the lack of pricing transparency -- go a long way to affect customer satisfaction.
Up until last year, there wasn't anything likewise alarming about Optimum's scores that would push me ane fashion or the other. The drastic v-point drop year-over-yr in ACSI ratings may be crusade for concern, though, peculiarly because that no other provider saw a decrease of more than than ii points.
Optimum, in summary
If Optimum is available in your expanse, it's likely to exist one of your better internet options. Optimum offers a diverseness of download speeds from 100Mbps to 940Mbps for lower pricing than y'all'll find from nearly any competitor with similar speed tiers. The lack of contracts or information caps adds to the overall value of the service, as does the relatively low equipment rental fee. Just spotter out for that price increase subsequently 12 months, and don't expect upload speeds faster than y'all'd go from any other cablevision internet provider.
Optimum internet FAQs
How do I get in bear on with Optimum customer service?
Optimum technical support is available 24/7, while full general client service is available Monday through Friday, nine a.m. to v p.m. and on Saturdays ix a.m. to i p.m. The Optimum customer service number varies by location. Find the appropriate number at optimum.net/support/phone-listing. You lot can also detect answers to common questions and live chat with an Optimum customer service representative here.
What is Optimum Reward Internet?
Optimum Advantage Internet is a discounted net service available to qualifying Optimum and Suddenlink customers. The plan comes with download speeds upward to 50Mbps and upload speeds upwards to 3Mbps, starting at around $xv per month. Equipment is included at no boosted cost and as with all Optimum internet plans, in that location is no data cap or contract.
What happened to Cable?
Altice acquired networks previously operated by Cablevision in 2016. Since the acquisition, Altice has transitioned service in Connecticut, New Jersey, New York and Pennsylvania to the Optimum brand.
Source: https://www.cnet.com/home/internet/optimum-internet-review/
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